Store Sales Manager

About the role

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building

• Conduct one-on-one meetings to gain a deep understanding of your team's motivations and personal/professional aspirations
• Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained
• Have 30-60-90-day check-ins with new team members to discuss progress and opportunities

Workforce Management

• Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools
• Ensure company policies, including appearance and functionality standards, and state regulations are followed
• Professional communication and representation of Company brand in all internal and external interactions
• Follow Company procedures for product transfers to ensure proper documentation of inventory
• Ability to plan strategically
• Analyze company provided reporting to determine appropriate staffing levels for store location
• Partner with leadership to make staffing level changes

Talent Development

• Provide technical and product knowledge information to associates and customers, serve as subject matter expert
• Analyze company provided reporting and identifying skill gaps to address through coaching

Business Operations and Acumen

• Achieve or exceed individual store financial targets through effective execution and customer service at the store level
• Ensure store execution of product merchandising, marketing and POP standards
• Partner with marketing to plan, implement and monitor assigned store's social media strategy to positively impact brand awareness and increase sales
• Ensure timely opening and closing procedures
• Manage stock inventory levels for assigned store
• Review merchandise flow for assigned store, ensuring accurate stock
• Follow all Company procedures on cash handling including acceptance of payment and deposit processes
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
• Ability to stand or sit for 8+ hours at a time
• Execute company initiatives and any other activities requested by the supervisor
• Maintain awareness of competition, advertisements and services offered, develop strategies to counter
• Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed
• Lift, push or pull 50+ pounds

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Pay

Competitive pay range of $88,000 to $108,000 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.