Store Sales Manager

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supports the omni-channel experience.

About the role

• Ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members.
• Develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
• Conducts one-on-one meetings to gain a deep understanding of team's motivations and personal/professional aspirations.
• Develops a comprehensive team "bio book" that evolves with new insights and knowledge.
• Conducts 30-60-90-day check-ins with new team members to discuss progress and opportunities.
• Manages workforce management activities such as store staffing schedules, punch reconciliation, and ensures compliance with company policies and state regulations.
• Communicates professionally and represents the company brand in all internal and external interactions.
• Follows company procedures for product transfers and ensures proper documentation of inventory.
• Plans strategically, analyzes company-provided reporting to determine appropriate staffing levels, and makes staffing level changes with leadership.
• Provides technical and product knowledge to associates and customers, serves as a subject matter expert, and identifies skill gaps to address through coaching.
• Achieves or exceeds individual store financial targets through effective execution and customer service at the store level.
• Ensures store execution of product merchandising, marketing, and POP standards.
• Partners with marketing to plan, implement, and monitor assigned store's social media strategy to positively impact brand awareness and increase sales.
• Manages timely opening and closing procedures, maintains stock inventory levels, reviews merchandise flow, and follows all company procedures on cash handling and sales processing.
• Executes company initiatives and other activities requested by the supervisor.
• Maintains awareness of competition, advertisements, and services offered, developing strategies to counter.
• Conducts store-level inventory processes and researches any discrepancies.
• Partners with leadership and corporate partners as needed.
• Lifts, pushes, or pulls up to 50 pounds.

Qualifications

• Ability to stand or sit for 8+ hours at a time.

Skills

• Strategic planning and analysis.
• Customer service and teamwork.
• Product knowledge and technical expertise.
• Workforce management and compliance.
• Communication and representation.
• Inventory management and cash handling.
• Leadership and initiative.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.
• Competitive pay range of $70,000 - $86,000 per year, depending on qualifications and experience.
• Additional bonus opportunities available at the discretion of the Company.
• EEO/Vet/Disability.