Store Sales Manager

The Store Manager at Mattress Firm leads the vision, company initiatives, and sales performance goals by holding associates accountable for in-store merchandising in multiple store units. They also lead selling programs and drive related KPI results in multiple store units while supporting the omni-channel experience.

Responsibilities

• Conduct one-on-one meetings to understand team motivations and aspirations.
• Develop a comprehensive team "bio book" that evolves with new insights.
• Conduct 30-60-90-day check-ins with new team members to discuss progress and opportunities.
• Manage workforce management activities such as store staffing schedules and punch reconciliation.
• Ensure compliance with company policies and state regulations.
• Communicate professionally and represent the company brand in all internal and external interactions.
• Plan strategically and analyze company-provided reporting to determine appropriate staffing levels.
• Partner with leadership to make staffing level changes.
• Provide technical and product knowledge to associates and customers, serving as a subject matter expert.
• Analyze company-provided reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of product merchandising, marketing, and POP standards.
• Partner with marketing to plan, implement, and monitor assigned store's social media strategy.
• Manage timely opening and closing procedures.
• Monitor stock inventory levels for assigned store.
• Follow all Company procedures on cash handling, including acceptance of payment and deposit processes.
• Create and execute customer invoicing according to company policies.
• Stand or sit for 8+ hours at a time.
• Execute company initiatives and other activities requested by the supervisor.
• Maintain awareness of competition, advertisements, and services offered, developing strategies to counter.
• Conduct store-level inventory processes and research any discrepancies.
• Partner with leadership and corporate partners as needed.
• Lift, push, or pull up to 50+ pounds.

Qualifications

To succeed in this role, candidates should have:

• Proven leadership and management experience.
• Strong interpersonal and communication skills.
• Ability to analyze data and make strategic decisions.
• Experience in retail operations and customer service.
• Knowledge of store management systems and practices.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and planning skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.
• Competitive Pay Range: $70,000 - $80,000, depending on qualifications and experience.