Store Sales Manager

About The Job

The Store Sales Manager is responsible for driving aggressive sales growth within the constraints of cannabis regulation. They oversee daily store operations, manage employee schedules, and lead the team to achieve performance goals.

Core Responsibilities

• Oversee daily store operations including opening/closing procedures, cash handling, and shift management.
• Maintain a clean, organized, and well merchandised store environment, ensuring product placement and signage are correct.
• Manage employee rest periods and meal breaks according to CA Labor laws.
• Assign tasks and register assignments on the Daily Schedule.
• Drive store revenue by setting clear hourly goals for the day and holding the team accountable to performance expectations.
• Execute company direction on promotional strategies daily to drive traffic and revenue results.
• Train and develop staff through ongoing coaching, empowerment, and performance feedback.
• Conduct performance evaluations and implement goals and improvement plans when necessary, under the guidance of the General Manager.
• Foster a positive, inclusive, and results-driven culture that promotes team engagement and supports retention.
• Lead by example on the sales floor, actively engaging with customers and supporting the team.
• Ensure delivery of exceptional customer experiences aligned with brand standards.
• Resolve customer concerns and escalations professionally and in a timely manner, turning issues into loyalty opportunities.
• Ensure all employees are adhering to company policies and procedures in accordance with the Company Handbook.

Role Specific Responsibilities

• Take full ownership of daily performance metrics—including AOV, SPH, and new customer acquisition—transforming raw data into aggressive floor strategies that drive revenue.
• Spend the majority of shifts on the sales floor, evolving the team from "order takers" to brand experts through real-time feedback and high-touch performance coaching.
• Identify high-caliber talent and foster a "growth mindset" by creating learning pathways, such as product training programs and specialized workshops.
• Enforce a rigorous "Zero-Error" environment, ensuring 100% accuracy in ID checks, state-mandated METRC tracking, and all regulatory procedures.
• Maintain 100% menu accuracy while strategically highlighting high-margin products and "slow-movers" to optimize inventory turnover.
• Cultivate a positive, inclusive culture by upholding premium dress code standards and promptly resolving team safety or performance concerns.
• Drive a best-in-class customer experience that prioritizes personalized product education, ensuring every guest has a reason to return.
• Foster a results-driven environment by celebrating top-tier sales wins while decisively addressing underperformance to maintain elite team standards.

Key Performance Indicators (KPIs)

• Average Order Value: Increasing the average dollar amount per transaction through strategic upselling.
• New Customer Acquisition: Driving the experience to increase more first time buyers.
• Audit Accuracy: Ensuring 100% compliance during internal and state-level inventory audits.

Supervisory Responsibilities

• Uphold compliance and regulatory requirements at all times; maintain the reputation of the store.
• Ensure product inventory is entered correctly and organized for proper purchasing.
• Protect employees and customers by providing and maintaining a safe and clean store environment.
• Manager is aware of employee performance and interaction with patients.
• Assign workers to specific projects such as cleaning or restocking.
• Notify staff of new procedures, policies, and regulation updates/changes.
• Create/oversee staff schedules, finding coverage if needed for sick time or personal time off.
• Education and train staff on all current and new products.
• Demonstrate ability to speak at a high level about the business.

What We Are Looking For

• Must be 21+ years of age.
• High school or equivalent education.
• 1-2 years leadership experience in retail, customer service, hospitality, food service, or a related field.
• Must be able to work a variety of hours including mornings, nights, and weekends.
• Proven Sales Background: 2+ years of retail management experience with a documented history of hitting or exceeding sales targets.

Compensation

The hourly pay range for this position in the selected city is: $26.00-$32.00. Exact compensation may vary based on skills, experience, and location.

Why Connected?

• Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business.
• We are on a mission to breed, grow, and sell the best cannabis in the world!
• This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry.
• Competitive Pay: Includes 401(k), Medical, Dental, Vision, Life Insurance, Paid Vacation Time (Flexible Vacation policy for exempt positions).
• Career Growth and Internal Advancement Opportunities: Chance to work in an exciting new start-up industry with awesome people!