Store Sales Associate

About the role

The Sales Associate is responsible for delivering excellent customer service and possessing knowledge of the merchandise to achieve high customer satisfaction. This proactive, vigilant individual engages with customers, demonstrates integrity, communicates effectively, and works efficiently in a dynamic retail setting. The role also contributes to a positive work culture, drives employee involvement, and supports change‑management efforts within the retail organization.

Responsibilities

• Process freight.
• Assist with price changes and markdowns.
• Balance register according to company policy.
• Bag merchandise efficiently during customer transactions.
• Handle cash, checks, and credit cards correctly and per company policy.
• Obtain management approval for returns, voids, and checks when needed.
• Perform maintenance and housekeeping duties as assigned.
• Provide proper customer service, including greeting customers, adhering to fitting‑room policies, ringing customers in a timely fashion, thanking them for shopping, and inviting them to return.
• Follow all safety procedures.
• Maintain a professional, neat appearance and wear a name tag.
• Assist management in merchandising the sales floor according to stock levels.
• Explain exchange and refund policies to customers after transactions.
• Support the Store Manager with loss‑prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty, and following operational policies.
• Perform other duties as assigned.

Requirements

• Excellent communication and organizational skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform mathematical calculations (addition, subtraction, multiplication, division, percentages).
• High school diploma or equivalent.

Physical Requirements

• Squat/kneel/stoop – frequent to continuous.
• Stand, bend, walk – frequent to continuous.
• Twist – occasional to frequent.
• Reach above shoulder – occasional to frequent.
• Lift/carry – occasional to frequent.
• Push/pull – occasional to frequent.
• Use of hands (manual dexterity, grasping) – frequent to continuous.