Store Sales Associate

Department: Store Operations | Non-Exempt | In-Store Location

About the Role

The Sales Associate delivers excellent customer service and demonstrates knowledge of merchandise to achieve high customer satisfaction. This role requires a proactive, vigilant individual who engages with customers, communicates effectively, and thrives in a dynamic retail environment. The Sales Associate contributes to a positive work culture, drives employee involvement, and supports change management within the organization.

Responsibilities

• Processes freight and assists with price changes/markdowns.
• Balances registers according to company policy.
• Bags merchandise efficiently during customer transactions.
• Handles cash, checks, and credit cards correctly and per company policy.
• Obtains management approval for returns, voids, and checks when required.
• Performs maintenance and housekeeping duties as assigned.
• Provides customer service, including greeting customers, adhering to fitting room policies, ringing transactions promptly, and thanking customers for their business.
• Follows all safety procedures and maintains a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising the sales floor based on stock levels.
• Explains exchange/refund policies to customers after transactions.
• Supports Loss Prevention procedures, including preventing shoplifting and cash losses, reporting theft or dishonesty, and following operational policies.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Ability to work a flexible schedule, including nights and weekends.
• Proficiency in basic mathematical calculations (addition, subtraction, multiplication, division, percentages).

Physical Requirements

• Squat, kneel, or stoop (frequent to continuous).
• Stand, bend, or walk (frequent to continuous).
• Twist (occasional to frequent).
• Reach above shoulder (occasional to frequent).
• Lift and carry items (occasional to frequent).
• Push and pull (occasional to frequent).
• Use of hands for manual dexterity and grasping (frequent to continuous).