Store Replenishment Lead - HSS01 -Antoine/Veterans Mem - Full-Time

Responsibilities

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads Store Replenishment team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; sets department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); coaches / motivates Partners; may provide feedback; may help prepare department work schedules
• Ensures compliance with company, Store, and department policies and procedures
• Applies experience and knowledge to assist in total store replenishment
• Handles Customer, Partner, and sanitation issues according to guidelines; escalates to management as needed
• Troubleshoots / reports equipment issues
• Performs Department and cross-functional duties as needed

Compliance / Sanitation

• Ensures compliance with federal and state regulations and Store and department standard operating procedures
• Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment

Customer Service

• Stocks / merchandises products effectively to engage customers
• Role models / fosters excellent customer service
• Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
• Engages with customers; directs customer traffic as needed

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: months of related experience
• Experience working in a fast-paced - high-volume environment
• Completion of required job skills training - compliance-related training - and division orientation
• Knowledge/Skills/Abilities: Strong working knowledge of assigned department(s) or area(s); Understanding of how to drive profitability through store replenishment processes; Advanced customer service skills; Strong verbal / written communication and interpersonal skills; Conflict resolution and influencing skills; PC skills; Ability to provide feedback on department procedures; Ability to be flexible in adjusting priorities; Ability to manage multiple priorities and shift focus between tasks; Ability to work a flexible schedule
• Education: Licenses/Certifications
• Physical Demands & Working Conditions: Function in a fast paced, retail environment, in detailed and precise tasks; Work with Customers, staying attentive to their needs; Safely maneuver around moving mechanical parts; Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements; Occasionally be exposed to cold, wet (non-weather) conditions, ambient temperatures, and loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 85 lbs