DFWSS03 (Irving) - Overnight Replenishment Lead - Full time

Responsibilities

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads the overnight stocking team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
• Administers / ensures compliance with company, Store, and department policies and procedures
• Receives / verifies incoming shipments; performs quality control
• Loads / unloads / moves products (some heavy and bulky); stocks shelves; refills displays
• Handles Customer, Partner, and sanitation issues according to guidelines; escalates to management as needed
• Troubleshoots / reports equipment issues
• Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
• Ensures successful communication of overnight operations to Manager
• Performs Department and cross-functional duties as needed

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of related experience
• Experience working in a fast-paced, high-volume environment
• Knowledge/Skills/Abilities: Strong working knowledge of department-related processes and SOPs, Understanding of basic financial workings of assigned department, and how to drive profitability, Advanced customer service skills, Strong verbal / written communication and interpersonal skills, PC skills, Ability to provide feedback on department procedures, Ability to be flexible in adjusting priorities, Ability to manage multiple priorities and shift focus between tasks; attention to detail and precision, Ability to work a flexible schedule
• Education: Completion of job skills training, compliance-related training, and division orientation
• Licenses/Certifications: Not specified

Physical Demands & Working Conditions

• Function in a fast paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Constantly reach at waist, grasp
• Frequently stand, walk, shoulder circumduction
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
• Frequently exposed to ambient temperatures
• Occasionally be exposed to cold, wet (non-weather) conditions, and loud noise
• Safely maneuver around moving mechanical parts
• Demonstrate the ability to lift 90 lbs, and manage in excess of 85 lbs