Store Protection Specialist

About the role

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.

Responsibilities

• Maintain a safe and secure environment by understanding safety is the number one priority and practicing safe behaviors in everything done.
• Provide visible "command" presence at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Develop great teams and partnerships by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treat all Customers and Associates with respect. Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize Associates using Company recognition programs. Regularly involve in internal and external partners.
• May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Support Loss Prevention initiatives by other duties as assigned.
• Represent and support the Company brand at all times. Maintain a professional appearance, in accordance with Company dress code.
• Mitigate theft and fraud by monitoring entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
• Gather theft indicators and use internal or external intelligence to impact shortage trends.
• Effectively communicate to Store Leadership and Loss Prevention Leadership.
• Adhere to Company policy for external theft response.
• Execute all Company Best Practices and maximize productivity by minimizing steps and touches while working.
• Minimize operational shortage by increasing Store awareness on effective processes to minimize operational shortage.
• Train and educate Associates on shortage reduction initiatives.
• Observe and validate proper checkout procedures for Customers and Associates.

Qualifications and Special Skills

• High School education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• Excellent Customer service skills.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.