Store Protection Specialist

About the role

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.

Responsibilities

• Maintain a safe and secure environment by understanding safety is the number one priority and practicing safe behaviors.
• Provide visible 'command' presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Develop great teams and partnerships by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treat all Customers and Associates with respect. Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize Associates using Company recognition programs. Regularly involve in internal and external partners such as conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Mitigate theft and fraud by monitoring entrances/exits as well as sales floor for potential theft by identifying suspicious behavior. Gather theft indicators and use internal or external intelligence to impact shortage trends.
• Effectively communicate to Store Leadership and Loss Prevention Leadership. Adhere to Company policy for external theft response. Execute all Company Best Practices and maximize productivity by minimizing steps and touches while working.
• Minimize operational shortage by increasing Store awareness on effective processes to minimize operational shortage. Train and educate Associates on shortage reduction initiatives. Observe and validate proper checkout procedures for Customers and Associates.

Qualifications and Special Skills

• High School education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.