Store Protection Specialist

About the role

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.

Responsibilities

• Maintain a safe and secure environment by understanding safety is the number one priority and practicing safe behaviors in everything they do.
• Provide visible 'command' presence at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Develop great teams and partnerships by prominently greeting Customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treat all Customers and Associates with respect, demonstrating courtesy, friendliness, and professionalism at all times.
• Recognize Associates using Company recognition programs and involve in internal and external partners.
• Support Loss Prevention initiatives by walking sales floor to identify and address potential theft indicators, as directed by Store Leadership.
• Monitor entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Gather theft indicators and use internal or external intelligence to impact shortage trends.
• Effectively communicate to Store Leadership and Loss Prevention Leadership.
• Adhere to Company policy for external theft response.
• Execute all Company Best Practices and maximize productivity by minimizing steps and touches while working.
• Minimize operational shortage by increasing Store awareness on effective processes and training Associates on shortage reduction initiatives.
• Observe and validate proper checkout procedures for Customers and Associates.

Qualifications and Special Skills

• High School education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• Excellent Customer service skills.
• Proven ability to effectively resolve conflict.

Physical Requirements

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
• Certain assignments may require other qualifications and skills.

Disclaimer

The base pay range for this role is $17.40 - $17.90. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.