Store Protection Specialist

General Purpose

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.

Essential Functions

• Maintains Safe & Secure Environment
• Understands that safety is the number one priority and practices safe behaviors in everything they do
• Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues
• Removes clutter and ensures safe, clear egress to emergency exits
• Develops Great Teams & Partnerships
• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner
• Treats all Customers and Associates with respect
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs
• Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Mitigates Theft & Fraud
• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership
• Adheres to Company policy for external theft response
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working
• Minimizes Operational Shortage
• Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives
• Observes and validates proper checkout procedures for Customers and Associates

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Buils Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• High School education or equivalent required, AA degree preferred
• One year retail supervisor experience or similar training preferred
• One year loss prevention/security training preferred
• Active Security Guard License preferred
• Ability to work effectively in a fast-paced environment
• Strong communication skills
• Demonstrated ability to build and maintain relationships with the Store team
• Excellent Customer service skills
• Proven ability to effectively resolve conflict

Physical Requirements/ADA

• Consistent timeliness and regular attendance
• Ability to spend up to 100% of working time standing, walking, and moving around the Store
• Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling)
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need)
• Certain assignments may require other qualifications and skills

Supervisory Responsibilities

None

Compensation and Benefits

• The base pay range for this role is $15.66 - $16.16. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location.
• Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses.
• In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays.
• AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.