Store Protection Specialist

Maintaining Safe & Secure Environment

Maintains safe and secure environment by understanding that safety is the number one priority and practicing safe behaviors in everything they do. Assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.

Makes visible "command" presence at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner. Treats all Customers and Associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times.

Recognizes Associates using Company recognition programs. Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating Associates, providing recognition, etc.

Mitigating Theft & Fraud

Maintains visible presence at Store entrances/exits and on sales floor to monitor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends.

Effectively communicates to Store Leadership and Loss Prevention Leadership. Adheres to Company policy for external theft response. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives. Observes and validates proper checkout procedures for Customers and Associates.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Buils Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• High School education or equivalent required, AA degree preferred
• One year retail supervisor experience or similar training preferred
• One year loss prevention/security training preferred
• Active Security Guard License preferred
• Ability to work effectively in a fast-paced environment
• Strong communication skills
• Demonstrated ability to build and maintain relationships with the Store team
• Excellent Customer service skills
• Proven ability to effectively resolve conflict

Physical Requirements/ADA

• Consistent timeliness and regular attendance
• Ability to spend up to 100% of working time standing, walking, and moving around the Store
• Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling)
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need)
• Certain assignments may require other qualifications and skills