Store Protection Specialist

General Purpose

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.

Essential Functions

• Maintains Safe & Secure Environment
• Understands safety is the number one priority and practices safe behaviors
• Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues
• Removes clutter and ensures safe, clear egress to emergency exits
• Develops Great Teams & Partnerships
• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner
• Treats all Customers and Associates with respect
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs
• Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Mitigates Theft & Fraud
• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership
• Adheres to Company policy for external theft response
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working
• Minimizes Operational Shortage
• Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives
• Observes and validates proper checkout procedures for Customers and Associates

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Buys Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• High School education or equivalent required, AA degree preferred
• One year retail supervisor experience or similar training preferred
• One year loss prevention/security training preferred
• Active Security Guard License preferred
• Ability to work effectively in a fast-paced environment
• Strong communication skills
• Demonstrated ability to build and maintain relationships with the Store team
• Excellent Customer service skills
• Proven ability to effectively resolve conflict
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing

Physical Requirements/ADA

• Consistent timeliness and regular attendance
• Ability to spend up to 100% of working time standing, walking, and moving around the Store
• Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling)
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need)
• Certain assignments may require other qualifications and skills