Store Protection Specialist

Maintaining Safe & Secure Environment

Maintains safe and secure environment by understanding that safety is the number one priority and practicing safe behaviors in everything they do. Assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.

Makes visible "command" presence at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

Provides great customer service by prominently greeting Customers, making eye contact, smiling, and answering questions in a friendly and courteous manner. Treats all Customers and Associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times.

Recognizes Associates using Company recognition programs. Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating Associates, providing recognition, etc.

Mitigating Theft & Fraud

Maintains a visible presence to deter theft by identifying suspicious behavior. Monitors entrances/exits as well as sales floor for potential theft. Gathers theft indicators and uses internal or external intelligence to impact shortage trends.

Effectively communicates to Store Leadership and Loss Prevention Leadership. Adheres to Company policy for external theft response. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives. Observes and validates proper checkout procedures for Customers and Associates.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Buils Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• High School education or equivalent required, AA degree preferred
• One year retail supervisor experience or similar training preferred
• One year loss prevention/security training preferred
• Active Security Guard License preferred
• Ability to work effectively in a fast-paced environment
• Strong communication skills
• Demonstrated ability to build and maintain relationships with the Store team
• Excellent Customer service skills
• Proven ability to effectively resolve conflict

Physical Requirements/ADA

Consistent timeliness and regular attendance. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling). Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.