Store Professional(Part Time)

About the role

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high‑quality customer experience. This role provides automotive parts solutions to both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization.

Position Performance Measures

• Customer satisfaction and service quality (CSAT, repeat business)
• Accuracy and efficiency in parts identification and order fulfillment
• Sales performance (retail and wholesale transactions)
• Responsiveness to customer inquiries (in‑store and phone)
• Team collaboration and support to peers
• Adherence to store processes, systems, and operational standards

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast‑paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Qualifications

• High School Diploma or GED (required)
• Valid Driver’s License (required)
• Strong communication (verbal and written) and interpersonal skills (required)
• Customer‑focused mindset with strong listening and problem‑solving abilities (required)
• Willingness to learn automotive parts and technology systems (required)
• Preferred experience in automotive, retail, or parts environment
• Hands‑on experience with vehicle repair or maintenance
• Knowledge of inventory or cataloging systems
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
• ASE Certification (not required)
• Leadership qualities: personal accountability, leading by example, supporting team members, contributing to a collaborative high‑performance team, and showing initiative in learning and career development

Organizational Structure

Reports to: Store Manager / Assistant Store Manager

Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers

Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

• Retail store environment with frequent customer interaction
• Standing for extended periods and frequent movement within the store
• Ability to lift and move automotive parts and materials (moderate weight)
• Use of computers, phones, and POS systems regularly
• Fast‑paced environment requiring multitasking and responsiveness