Store Professinal

About the role

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role provides automotive parts solutions to both retail and wholesale customers, contributes to store performance through product knowledge, responsiveness, and customer engagement, and offers a strong entry point or growth path within the organization. Performance is measured by customer satisfaction and service quality (CSAT, repeat business), accuracy and efficiency in parts identification and order fulfillment, sales performance (retail and wholesale transactions), responsiveness to customer inquiries (in-store and phone), team collaboration and support to peers, and adherence to store processes, systems, and operational standards. The position reports to the Store Manager or Assistant Store Manager, works closely with the Counter Sales team, Inventory/Operations staff, and wholesale customers, and is part of Retail Store Operations within NAPA. Work takes place in a retail store environment with frequent customer interaction, requiring standing for extended periods, frequent movement, lifting and moving moderate‑weight automotive parts, regular use of computers, phones, and POS systems, and a fast‑paced setting that demands multitasking and responsiveness.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast‑paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Qualifications

Required: High School Diploma or GED; Valid Driver’s License; Strong communication (verbal and written) and interpersonal skills; Customer‑focused mindset with strong listening and problem‑solving abilities; Willingness to learn automotive parts and technology systems.

Preferred: Experience in automotive, retail, or parts environment; Hands‑on experience with vehicle repair or maintenance; Knowledge of inventory or cataloging systems; Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments; ASE Certification (not required).

Leadership competencies: Demonstrates personal accountability and ownership of customer outcomes; Leads by example in delivering exceptional customer service; Supports team members by sharing knowledge and assisting with problem‑solving; Contributes to a positive, collaborative, and high‑performance team environment; Shows initiative in learning and career development.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans
• Retirement Plan: 401(k) with company match
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

Pay

Starting hourly rate of $18.