Store Operations Manager (GM)

Insomnia Cookies is expanding and looking for strong management to join our team at the Miami, FL (110th Ave Sweetwater) location. We are seeking hospitality-focused individuals to join a fun, entrepreneurial, and rapidly growing company in a role that offers great training, mentorship, professional growth, quick advancement opportunities, and achievable sales success.

Compensation & Benefits

• Competitive base salary + quarterly bonus compensation package
• $50.00 per month cellphone data plan stipend
• Enrollment in our Cookie Jar deferred compensation program
• Comprehensive benefits coverage including medical, dental, vision, and pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness, and paid sick leave
• Enrollment in our Cookie College learning/training platform
• Free cookies, awesome swag, and more

Responsibilities

• Hire, coach, and develop a diverse part-time hourly staff, including Shift Leaders, Cookie Crew, and Delivery Drivers
• Lead service components such as stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the team
• Establish a strong culture of excellence prioritizing cookie quality, customer service, and sales performance while supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing initiatives
• Develop and drive in-store recognition programs and contests

Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thursday–Sunday)
• Benevolent leadership style with a player-coach mentality for day-to-day management
• Innate sense of true hospitality and ability to deliver exceptional customer service
• Proficiency with restaurant/retail business software, MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens (a plus)

About Us

Insomnia Cookies was founded in a college dorm room by then-student Seth Berkowitz. Over 20 years and countless cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential “sweet-easy” flagship location in Philadelphia (where Insomnia Cookies is headquartered), and a rapidly growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible."

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.