Store Operations Manager (GM)

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. With over 20 years of growth, our innovative bakery and delivery concept has become a cult brand known for its warm, delicious cookies delivered all day and late into the night. We now have an expanding footprint of over 300 stores globally, an experiential flagship location in Philadelphia, and a rapidly-growing nationwide shipping and gifting portfolio.

About the role

We are seeking a hospitality-focused individual to join our team at our Kingston, RI location. This role offers great training and mentorship, professional growth, quick advancement opportunities, and achievable sales success in a fun, entrepreneurial, and rapidly growing company.

Responsibilities

• Hire, coach, and develop a diverse part-time hourly staff, including Shift Leaders, Cookie Crew, and Delivery Drivers.
• Lead service components such as stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance while supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing initiatives.
• Create and drive in-store recognition programs and contests.

Requirements

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thursday–Sunday).
• Benevolent leadership style with a player-coach mentality for day-to-day management.
• An innate sense of true hospitality and ability to deliver exceptional customer service.
• Solid technical acumen with restaurant/retail business software, proficiency in MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens (a plus).

Benefits

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage, including medical, dental, vision, and pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, and paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• Free cookies, awesome swag, and more.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.