Store Operations Associate

About the role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count.” In this role, you will manage and maintain stores within your district, focusing on both customer service and property maintenance.

Responsibilities

Customer Service

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Work both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Property Maintenance

• Perform daily walks of the property, cleaning units and store grounds.
• Open and close storage doors (up to 50 lbs.).
• Maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keep a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, tidy storage doors, and decluttered office space).

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays; some locations may require Sunday hours.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Frequent physical activity including standing, sitting, kneeling, crouching, crawling, bending, climbing, or balancing on a ladder.
• Authorization to work in the U.S. without the need for current or future sponsorship.

Benefits

• Primarily daytime hours with the potential for Sundays off.
• Competitive hourly pay from day one.
• Paid Time Off that increases with tenure.
• Generous 401(k) match to help build your retirement savings.
• Affordable medical plans with an annual employer contribution to your Health Savings Account up to $1,200 for a family.
• Opportunities for growth and advancement across the U.S.