Store Operations Associate

About CubeSmart

At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count".

What We Offer

• Work/Life balance with primarily daytime hours and potential for Sundays off
• A culture that invests in teammates with real opportunities to grow and advance across the U.S.
• Competitive pay from day one
• Paid Time Off that grows with you throughout the year
• 401(k) match to build towards retirement
• Access to affordable medical plans plus annual employer contribution to Health Savings Account up to $1,200 for a family

Responsibilities

In this role, you will be required to manage and maintain stores within your district, with skills in both customer service and property maintenance.

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience
• Interacting face to face with customers, providing excellent service, and building rapport
• Meeting monthly sales goals and metrics
• Walking the property to perform daily operational tasks including lock checks and showing units to customers
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments

Property Maintenance

• Daily walks of the property, cleaning the units and the store grounds, opening and closing storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space)

Qualifications

• A positive and outgoing personality with a passion for helping people
• Experience in delivering high quality customer service to a diverse customer market
• A self-driven mindset with strong operational focus
• Basic computer skills including MS Office products
• Ability to work Saturdays
• Access to a personal vehicle, a valid driver's license, and up-to-date insurance
• Frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder while performing duties
• Must be authorized to work in the U.S. without need for current or future sponsorship
• Some locations may require Sunday hours