Store Operations Associate

About the role

At CubeSmart Self-Storage, you will manage and maintain stores within your district, combining customer service and property maintenance responsibilities.

Responsibilities

• Customer Service
  • Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
  • Interact face to face with customers, providing excellent service, and building rapport.
  • Meet monthly sales goals and metrics.
  • Walk the property to perform daily operational tasks including lock checks and showing units to customers.
  • Rent self-storage units, sell store merchandise, manage the leasing process, accept payments using the Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
• Property Maintenance
  • Perform daily walks of the property, clean units and store grounds, and open/close storage doors (up to 50 lbs.).
  • Maintain facility including mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
  • Keep a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, clean and tidy storage doors, and a neat, decluttered office space).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Ability to frequently stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorization to work in the U.S. without the need for current or future sponsorship.

Pay

$18.45 – $20.17 per hour depending on experience plus bonus opportunities.