Store Operations Associate

About the role

At CubeSmart Self-Storage you will manage and maintain stores within your district, blending customer service and property maintenance in a role that invests in your growth and rewards your contributions.

Responsibilities

• Customer Service
  • Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
  • Interact face to face with customers, providing excellent service and building rapport.
  • Meet monthly sales goals and metrics.
  • Walk the property to perform daily operational tasks including lock checks and showing units to customers.
  • Rent self-storage units, sell store merchandise, manage the leasing process, accept payments using the Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
• Property Maintenance
  • Perform daily walks of the property, clean units and grounds, open and close storage doors (up to 50 lbs.).
  • Maintain facility including mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
  • Keep a clean and safe storage facility to ensure conditions meet company guidelines (clean restrooms, neat landscaping and parking areas, clean and tidy storage doors, and a neat, decluttered office space).

Work/Life Balance

• Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.

Culture & Growth

• Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.

Compensation

• Start strong with a competitive hourly rate that reflects your value.

Time Off

• Earn Paid Time Off throughout the year, with more rewards the longer you stay.

Financial Benefits

• Build toward retirement and take advantage of a generous 401(k) match.

Health & Wellness Benefits

• Access to affordable medical plans.
• Annual employer contribution to your Health Savings Account up to $1,200 for a family.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Frequently required to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Must be authorized to work in the U.S. without the need for current or future sponsorship.

Pay

The hourly rate for this role is $18.45–$20.17, based on experience.