Store Operations Associate

About the Role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count.” As a Store Operations Associate, you will manage and maintain stores within your district, focusing on both customer service and property maintenance.

Responsibilities

Customer Service

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Work both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Property Maintenance

• Perform daily walks of the property, cleaning units and store grounds.
• Open and close storage doors (up to 50 lbs).
• Maintain the facility by mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keep a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, tidy storage doors, and decluttered office space).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Frequent physical requirements including standing, sitting, kneeling, crouching, crawling, bending, climbing, or balancing on a ladder.
• Authorization to work in the U.S. without the need for current or future sponsorship.

Benefits

• Work/Life Balance: Primarily daytime hours with the potential for Sundays off.
• Culture: Opportunities to grow and advance across the U.S.
• Competitive Pay: Competitive hourly rate from day one ($19.00-$21.00 based on experience).
• Time Off: Paid Time Off that grows with your tenure.
• Retirement: Generous 401(k) match to help shape your financial future.
• Health Benefits: Affordable medical plans plus an annual employer contribution to your Health Savings Account up to $1,200 for a family.

Schedule

Primarily daytime hours, with some locations requiring Sunday hours. Must be available to work Saturdays.

Pay

Hourly rate of $19.00-$21.00, based on experience.