Store Operations Associate

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Maintaining customer satisfaction through effective communication and problem-solving.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Maintaining physical properties by performing daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.), maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Ensuring the cleanliness and safety of the storage facility to meet company guidelines.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• The ability to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Pay

The hourly rate for this role is $19.00-$21.00, based on experience. Some locations may require Sunday hours.

Schedule

The schedule is primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.