STORE OPERATIONS ADMINISTRATOR

About the role

The Store Operations Administrator (SOA) assists the manager in the daily operations of the Bassett Home Furnishings retail location to achieve the store’s financial objectives, customer experience, and daily tasks.

Responsibilities

• Work with customers to arrange payment for merchandise
• Provide follow‑up on customer service issues
• Schedule deliveries
• Respond to post‑delivery and service surveys
• Provide information on various issues and questions
• Ensure adherence to Bassett standards in customer relations, administrative functions, operational processes, and systems
• Assist design consultants with order entry, cash management, and financing applications
• Assist ordering parts for customers (arm caps, table legs, hardware, etc.)
• Direct administrative functions including petty cash reconciliation, reimbursement, and cash‑drawer balancing
• Assist with sales order entry auditing using the daily transaction report
• Work directly with customers to understand, troubleshoot, and resolve post‑purchase service concerns
• Schedule customer deliveries, service calls, and conduct customer satisfaction surveys
• Process service orders and maintain communication with customers on service status
• Receive purchase orders for parts or store pick‑ups
• Audit and approve daily business folders, ensuring cash balancing and sending necessary documentation to the Retail Accounting Team
• Manage operational processes and practices: store expense control, warehouse procedures, inventory accuracy, building maintenance
• Establish relationships and open communication with HR, distribution centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned
• Maintain satisfactory time and attendance
• Collaborate with store manager, regional visual and warehouse operations to facilitate floor moves and adhere to floor‑set guide and visual standards
• Maintain awareness of merchandising and marketing for new merchandise tagging and updates

Requirements

• Retail experience is a plus, but not required
• Conflict and problem‑resolution skills
• Organizational and time‑management skills
• Commitment to Bassett’s Vision and Values at all times
• Valid driver’s license and a maintained clear and safe driving record
• Ability to work as a team with an enthusiastic attitude
• Effective communication with customers, co‑workers, and management
• Ability to read, understand, and write English
• Proficiency with Windows‑based software, including Word and Excel
• Ability to navigate and utilize applicable Bassett systems
• Ability to occasionally lift and/or pull up to 25 pounds
• Ability to occasionally bend or reach overhead

Benefits

• Paid training
• Health/Dental/Vision coverage
• Life Insurance
• 401(k) plan with company match
• Tuition assistance
• Paid time off
• Generous Employee Discounts
• Work in a State‑of‑the‑Art Showroom
• Opportunity for growth and advancement

Schedule

Hourly position, 24 hours per week.