STORE OPERATIONS ADMINISTRATOR

Hourly, entry-level position averaging 20 hours per week.

About the role

The Store Operations Administrator (SOA) assists the manager in the daily operations of the Bassett Home Furnishings retail location to ensure the store’s financial objectives, customer experience, and daily tasks are consistently achieved.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Order parts for customers such as arm caps, table legs, and hardware.
• Direct administrative functions, including petty cash reconciliation, cash drawer balancing, and sales order entry auditing.
• Work directly with customers to troubleshoot and resolve post-purchase service concerns.
• Schedule customer deliveries, service calls, and conduct customer satisfaction surveys.
• Process service orders and maintain communication with customers on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders, ensuring cash balancing and supporting documentation is sent to the Retail Accounting Team.
• Manage operational processes and practices, including store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationships and open communication with human resources, distribution centers, visual team, corporate customer care, and accounting.
• Collaborate with the store manager, regional visual, and warehouse operations to facilitate floor moves and ensure adherence to floor set guides and visual standards.
• Maintain awareness of merchandising and marketing for new merchandise tagging and updates.
• Perform other operational duties as assigned.
• Maintain satisfactory time and attendance.

Requirements

• Retail experience is a plus but not required.
• Conflict and problem resolution skills.
• Organizational and time management skills.
• Commitment to Bassett’s Vision and Values.
• Valid driver’s license and a maintained clear and safe driving record.
• Ability to work as a team with an enthusiastic attitude.
• Effective communication with customers, co-workers, and management.
• Ability to read, understand, and write in English.
• Proficiency in Windows-based software, including Word and Excel.
• Ability to navigate and utilize applicable Bassett systems.
• Occasionally lift and/or pull up to 25 pounds.
• Occasionally bend or reach overhead.

Benefits

• Paid training.
• Health, dental, and vision coverage.
• Life insurance.
• 401(k) plan with company match.
• Tuition assistance.
• Paid time off.
• Generous employee discounts.
• Work in a state-of-the-art showroom.
• Opportunity for growth and advancement.