STORE OPERATIONS ADMINISTRATOR

Hourly, entry-level position supporting daily operations to meet the store’s financial goals, customer-experience standards, and administrative tasks.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Order parts for customers (arm caps, table legs, hardware, etc.).
• Manage and reconcile petty cash, cash drawer, and daily deposits.
• Audit sales orders using the daily transaction report.
• Resolve post-purchase customer-service issues.
• Schedule deliveries, service calls, and conduct customer-satisfaction surveys.
• Process service orders and maintain communication on service status.
• Receive and process purchase orders for parts or store pick-ups.
• Audit and approve daily business folders; ensure all supporting documentation is sent to Retail Accounting.
• Oversee store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Communicate with Human Resources, distribution centers, visual team, corporate customer care, and accounting.
• Perform additional operational duties as assigned.
• Maintain satisfactory time and attendance.
• Collaborate on floor moves and ensure adherence to floor-set guide and visual standards.
• Support merchandising and marketing by tagging new merchandise and updating tags.

Requirements

• Passion for customer service.
• Conflict and problem-resolution skills.
• Strong organizational and time-management skills.
• Commitment to Bassett’s Vision and Values.
• Valid driver’s license and clear, safe driving record.
• Ability to work as part of a team with enthusiasm.
• Effective communication with customers, co-workers, and management.
• Ability to read, understand, and write English.
• Proficiency in Windows-based software (Word, Excel).
• Ability to navigate and use Bassett systems.
• Occasional lifting/pulling up to 25 pounds.
• Occasional bending or reaching overhead.

Retail experience is a plus but not required.

Benefits

• Paid training.
• Health, dental, and vision coverage.
• Life insurance.
• 401(k) plan with company match.
• Tuition assistance.
• Paid time off.
• Generous employee discounts.
• State-of-the-art showroom work environment.
• Opportunities for growth and advancement.