STORE OPERATIONS ADMINISTRATOR

About the role

The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store’s financial objectives, customer experience, and daily tasks are consistently achieved.

Responsibilities

• Work with customers to arrange payment for merchandise
• Provide follow up on customer service issues
• Schedule deliveries
• Respond to post delivery and service surveys
• Provide information on many other issues and questions
• Ensure adherence to the Bassett standard in the areas: customer relations, administrative functions, operational processes, and systems
• Assist design consultants with order entry, cash management, and financing applications
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer
• Assist with sales order entry auditing using the daily transaction report
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns
• Schedule customer deliveries, service calls and conducting customer satisfaction surveys
• Processing service orders and maintain communication with customer on service status
• Receive purchase orders for parts or store pick-ups
• Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager
• Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance
• Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned
• Maintain satisfactory time and attendance
• Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards
• Awareness of merchandising and marketing for new merchandise tagging and tagging updates

Requirements

• Retail experience is a plus, but not required
• Valid driver’s license and a maintained clear and safe driving record
• Commitment to Bassett’s Vision and Values at all times

Skills

• Conflict and problem resolution skills
• Organizational and time management skills
• Effectively communicate with customer, co‑workers, and management
• Read, understand and write the English language
• Utilize Windows based software, including Word and Excel
• Navigate and utilize applicable Bassett systems
• Occasionally lift and/or pull up to 25 pounds
• Occasionally bend or reach overhead
• Work as a team with an enthusiastic attitude

Benefits

• Paid training
• Health/Dental/Vision coverage
• Life Insurance
• 401(k) plan with company match
• Tuition assistance
• Paid time off
• Generous Employee Discounts
• Work in a State-of-the Art Showroom
• Opportunity for growth and advancement