STORE OFFICE/ADMIN SUPPORT

About the Role

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. We accomplish this in many ways including treating our customers and employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, and providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions and resolving problems or concerns.
• Set up cash drawers for front-end personnel.
• Reconcile individual cash drawers and safe.
• Ensure all record-keeping and documentation is compliant with company and federal standards, including Anti-Money Laundering.
• Transfer cash drawers from safe to front end.
• Perform booth accounting procedures needed for balancing the store.
• Receive, count, and verify cash boxes of coin and media from the bank.
• Count and prepare cash and media deposits for the bank.
• Operate various machines, computers, and terminals at the Service Desk.
• Key in information and run various reports on terminals.
• Properly complete various accounting reports and forms.
• Remove and replace monies, cash drawers, and various media and programs from safe and file drawers.
• Handle Western Union transactions.
• Communicate on the telephone and public address system.
• Utilize the payroll system and encode and bundle checks for processing.
• Order supplies using appropriate systems: Ricoh and E-Pro.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions to notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Requirements

• High School Diploma or equivalent.
• Proficient with and the ability to learn new computer skills.
• Understand basic math functions: addition, subtraction, multiplication, and division.
• Ability to read and comprehend technical instructions.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Previous comparable experience in bookkeeping processes (desired).