Store Manager - Zales - St. Clair Square Mall

Store Manager

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store.

Responsibilities

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Ensures team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
• Compiles and follows up on customer requests.
• Achieves sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct.
• Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues.
• Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.
• Implements initiatives that will change behaviors to produce results.
• Fosters an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with Signet SMs in the same mall or general vicinity.
• Motivates, persuades, and influences the actions of others.

Qualifications

• Education: Minimum of 2 years of college preferred
• Required or Acceptable Job-Related Experience: At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience.
• Preference will be given to candidates that are Diamond Council of America (DCA) certified.
• Technical/Other Skills Required: Advanced Communication skillset, both written and verbal. Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools. Strong interpersonal skills to build effective employee and customer relationships. Advanced presentation skills to provide effective team member training and excellent customer presentations. Strong problem solving and conflict management skills to support internal and external customers. Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text. Ability to plan and organize tasks to meet deadlines and expectations. Ability to work independently without immediate supervision. Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team. Ability to understand and thoroughly explain detailed information. Reliable and dependable.