Store Manager - Zales - Shoppes At Carlsbad

Vision And Purpose

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.

Customer Obsession

• Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
• Compiles and follows up on customer requests.

Critical Thinking & Innovative Action

• Achieves sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members' sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement.
• Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct.
• Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues.
• Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.
• Implements initiatives that will change behaviors to produce results.
• Fosters an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with Signet SMs in the same mall or general vicinity.

Employee Experience

• Demonstrates a commitment to the Company’s People First vision.
• Responsible for the selection and development of talent to drive store growth.
• Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
• Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors.
• Maintains open communication with team members and management, encouraging participation and idea sharing.
• Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards.

Diversity, Equity And Inclusion

• Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
• Ensures all team members, guests and vendors are treated with respect and valued for their contribution.
• Demonstrates the ability to communicate, understand, and empathize with others.

Performance Excellence

• Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information.
• Maintains the neatness and cleanliness of the location to represent the banner.
• Complies with Company policies and practices.
• Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors.
• Maintains open communication with team members and management, encouraging participation and idea sharing.
• Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards.

Position Qualifications

• Education Required: Minimum of 2 years of college preferred
• Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience
• Years of Job-Related Experience Required: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience
• Preference will be given to candidates that are Diamond Council of America (DCA) certified.

Technical/Other Skills Required

• Advanced Communication skillset, both written and verbal.
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills to provide effective team member training and excellent customer presentations.
• Strong problem solving and conflict management skills to support internal and external customers.
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
• Ability to plan and organize tasks to meet deadlines and expectations.
• Ability to work independently without immediate supervision.
• Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
• Ability to understand and thoroughly explain detailed information.
• Reliable and dependable.