Store Manager - Zales - Saint Louis Galleria

You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™.

About the role

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of lifetime relationships with customers, and the delivery of a best-in-class customer experience.

Responsibilities

• Communicate performance expectations and ensure all team members understand their impact on company success.
• Coach and develop store staff to instill understanding of brand image and ensure consistent representation in customer interactions and execution of store visuals and marketing.
• Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
• Demonstrate professionalism, integrity, and honesty to earn respect from team members and management.
• Deliver an exceptional customer experience through training, outreach, and clear expectations.
• Empower team members to resolve customer issues and drive high-level customer service through follow-up and outreach.
• Attain sales projections and quotas by developing strategies to maximize sales potential.
• Identify operational successes and opportunities for improvement, addressing root causes of problems.
• Review and analyze reports to identify trends, opportunities, and available resources, developing plans to address issues.
• Keep management informed of competitors' marketing, merchandising, and payment programs, and advise on new or changing merchandise and service needs.
• Implement initiatives to change behaviors and produce results.
• Foster open communication and collaboration with other Signet Store Managers in the same mall or vicinity.
• Commit to the Company’s People First vision by selecting and developing talent to drive store growth.
• Provide compelling onboarding, coaching, and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
• Set actionable goals and monitor progress against desired behaviors.
• Maintain open communication with team members and management, encouraging participation and idea sharing.
• Establish a positive, professional work atmosphere where team members feel valued and respected.
• Respond promptly and accurately to management directives, requests for merchandise transfers, inventories, and information.
• Maintain store neatness and cleanliness to represent the brand.
• Ensure compliance with Company policies and practices.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Perform additional duties and projects as assigned.

Schedule

• Work a schedule based on business needs, including opening and closing shifts, weekdays, and weekends.
• Aim for a five-day, 40-hour work week during non-peak hours, with increased hours during peak selling periods.
• Schedule should account for operating hours, sales requirements, customer traffic, store coverage, and time for coaching and development.

Requirements

• Minimum of 2 years of college preferred.
• At least 3 years of retail sales experience, OR 2 years of retail sales experience plus a minimum of 1 year of retail management experience.
• Preference given to candidates with specialty retail or jewelry experience.
• Preference given to candidates that are Diamond Council of America (DCA) certified.

Skills

• Advanced communication skills, both written and verbal.
• Proficient with computers, MS Office, and related business and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills for team member training and customer presentations.
• Strong problem-solving and conflict management skills.
• Ability to present professionally via email, social media, video conference, telephone, and text.
• Ability to plan, organize, and meet deadlines.
• Ability to work independently without immediate supervision.
• Ability to set priorities, develop plans, and delegate effectively.
• Ability to understand and explain detailed information thoroughly.
• Bilingual skills are a plus.

Physical Demands

• Regularly required to communicate and comprehend others.
• Regularly stand, reach with hands and arms, and move between display cases to handle merchandise.
• Required to sit, stoop, bend, kneel, or crouch as needed.
• Must be able to lift and/or move up to 10 pounds.
• Requires visual acuity to discern differences in gemstone quality, with or without a jeweler’s loupe.
• Standard workweek includes weekends, evenings, holidays, and extended hours.
• Travel to training sessions and business meetings, including air travel and overnight stays, may be required.