Store Manager - Zales - Columbiana Centre

Store Manager

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store.

Responsibilities

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Ensures team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
• Compiles and follows up on customer requests.
• Achieves sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct.
• Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues.
• Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.
• Implements initiatives that will change behaviors to produce results.
• Fosters an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with Signet SMs in the same mall or general vicinity.
• Motivates, persuades, and influences the actions of others.

Qualifications

• Education: Minimum of 2 years of college preferred.
• Required or Acceptable Job-Related Experience: At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference Given: Candidates with specialty retail or jewelry experience, DCA certification.
• Technical/Other Skills: Advanced communication skills, proficient with computers, strong interpersonal skills, advanced presentation skills, strong problem-solving and conflict management skills, professional communication abilities, ability to plan and organize tasks, ability to work independently without immediate supervision, ability to set priorities, ability to develop a plan to meet goals and expectations, ability to delegate to others, ability to understand and thoroughly explain detailed information, reliable and dependable.

Additional Information

• Physical Demands: Regularly stands, reaches with hands and arms, moves between display cases to handle and/or feel merchandise. Must be able to lift and/or move up to 10 pounds. Must have visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler’s loupe.
• Work Schedule: Typically a five-day, 40-hour work week during non-peak hours. Hours will increase during peak selling periods.
• Travel: May be required for training sessions and business meetings including air travel and overnight travel.