Store Manager - Zales - Paddock Mall

We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™.

About the role

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the store's results. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of lifetime relationships with customers, and the delivery of a best-in-class customer experience.

Responsibilities

• Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
• Coach and develop the store staff to instill understanding of brand image and ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
• Demonstrate the highest level of professionalism to customers and team members by displaying integrity and honesty at all times.
• Deliver an exceptional customer experience through training, customer outreach, communication, and clear expectations.
• Empower team members to respond to and resolve customer issues within established parameters and drive a high level of customer service through follow-up and customer outreach.
• Attain sales projections and sales quotas as set by the Company and develop strategies to maximize both personal and team members' sales potential while achieving goals.
• Observe operations to identify successes and opportunities for improvement, recognizing strengths and identifying root causes of operational problems.
• Review and analyze reports, identify trends, opportunities, and available resources, and develop plans to address issues.
• Keep management informed of competitors' marketing, merchandising, and payment programs within the area and advise on new or changing merchandise and services needs.
• Implement initiatives that will change behaviors to produce results.
• Foster an environment of open communication, collaboration, and efficient use of resources with Signet Store Managers in the same mall or general vicinity.
• Demonstrate a commitment to the Company’s People First vision and be responsible for the selection and development of talent to drive store growth.
• Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
• Communicate performance expectations, set actionable goals for self and others, and monitor progress and performance against desired behaviors.
• Maintain open communication with team members and management, encouraging participation and idea sharing.
• Establish a positive, professional work atmosphere where team members feel valued for their contributions and can bring their full selves to work.
• Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and information requests.
• Maintain the neatness and cleanliness of the location to represent the banner.
• Ensure compliance with Company policies and practices.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Perform additional duties and projects as assigned.

Requirements

• Minimum of 2 years of college preferred.
• At least 3 years of retail sales experience, OR 2 years of retail sales experience plus a minimum of 1-year retail management experience.
• Preference given to candidates with specialty retail or jewelry experience.
• Preference given to candidates that are Diamond Council of America (DCA) certified.
• Advanced communication skills, both written and verbal.
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills to provide effective team member training and excellent customer presentations.
• Strong problem-solving and conflict management skills to support internal and external customers.
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic, and text.
• Ability to plan and organize tasks to meet deadlines and expectations.
• Ability to work independently without immediate supervision.
• Ability to effectively set priorities, develop plans to meet goals, and delegate tasks for the success of the team.
• Ability to understand and thoroughly explain detailed information.
• Bilingual skills are a plus.

Physical Demands

• Regularly required to communicate with and comprehend others.
• Regularly required to stand, reach with hands and arms, and move between display cases to handle and/or feel merchandise.
• Required to sit, stoop, bend, kneel, or crouch as needed.
• Must be able to lift and/or move up to 10 pounds.
• Requires visual acuity sufficient to discern differences in the quality of gemstones with or without the aid of a jeweler’s loupe.
• Standard workweek regularly includes weekends, evenings, holidays, and extended hours.
• Travel to training sessions and business meetings, including air travel and overnight travel, may be required.

Schedule

During non-peak periods, managers should aim for a five-day, 40-hour work week. Schedule based on the right time to effectively run your business, including a combination of both opening and closing shifts, weekdays, and weekends. Hours will increase during peak selling periods.