Store Manager - Zales Outlet - Tanger Outlet Center - Pittsburgh

Store Manager

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store.

Responsibilities

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Ensures team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
• Compiles and follows up on customer requests.
• Achieves sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct.
• Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues.
• Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.
• Implements initiatives that will change behaviors to produce results.
• Fosters an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with Signet SMs in the same mall or general vicinity.
• Motivates, persuades, and influences the actions of others.

Qualifications

• Education: Minimum of 2 years of college preferred.
• Required or Acceptable Job-Related Experience: At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference Given: Candidates with specialty retail or jewelry experience, DCA certification.
• Technical/Other Skills: Advanced communication skillset, proficient with computers, advanced proficiency in MS Office and other related business, technology, and communication tools, strong interpersonal skills, advanced presentation skills, strong problem-solving and conflict management skills, ability to present professionally, ability to plan and organize tasks, ability to work independently without immediate supervision, ability to set priorities and delegate effectively, ability to understand and explain detailed information, reliable and dependable.

Additional Information

Position Qualifications: Education Required: Minimum of 2 years of college preferred. Required or Acceptable Job-Related Experience: At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience. Years of Job-Related Experience Required: At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience. Years of Job-Related Experience Preferred: Candidates with specialty retail or jewelry experience, DCA certification. Additional Language(s) Required: Bilingual skills are a plus. Physical Demands: While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise. The employee is also required to sit, stoop, bend, kneel or crouch as needed. The employee must be able to lift and/or move up to 10 pounds. This job requires visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler’s loupe. Standard workweek regularly includes weekends, evenings, holiday, and extended hours. Travel to training sessions and business meetings including air travel and overnight travel may be required.

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