Store Manager - Zales Outlet - Outlets at San Clemente

About the role

The Store Manager (SM) leads the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store.

Responsibilities

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Ensures team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
• Compiles and follows up on customer requests.
• Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct.
• Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues.
• Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.
• Implements initiatives that will change behaviors to produce results.
• Fosters an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with Signet SMs in the same mall or general vicinity.
• Motivates, persuades, and influences the actions of others.
• Establishes a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
• Treats all team members, guests and vendors with respect and values their contributions.
• Understands and thoroughly explains detailed information.
• Works independently without immediate supervision.
• Develops a plan to meet goals and expectations and effectively delegates to others for the success of the team.
• Discovers and presents detailed information.
• Works a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.
• May require weekends, evenings, holiday, and extended hours.

Requirements

• Minimum of 2 years of college preferred
• At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience
• Preference will be given to candidates with specialty retail or jewelry experience
• Preference will be given to candidates that are Diamond Council of America (DCA) certified

Qualifications

• Advanced Communication skillset, both written and verbal
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools
• Strong interpersonal skills to build effective employee and customer relationships
• Advanced presentation skills to provide effective team member training and excellent customer presentations
• Strong problem solving and conflict management skills to support internal and external customers
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text
• Ability to plan and organize tasks to meet deadlines and expectations
• Ability to work independently without immediate supervision
• Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team
• Ability to understand and thoroughly explain detailed information
• Reliable and dependable

Skills

• Advanced Communication skillset, both written and verbal
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools
• Strong interpersonal skills to build effective employee and customer relationships
• Advanced presentation skills to provide effective team member training and excellent customer presentations
• Strong problem solving and conflict management skills to support internal and external customers
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text

Benefits

Base pay, $24.04 – $39.10 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications.

Pay

$24.04 – $39.10 per hour

Schedule

Combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind: Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Hours will increase during peak selling periods.