Store Manager - Zales Outlet - Las Vegas North Premium Outlets

Vision And Purpose

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved.
• Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management.
• Displays a positive and enthusiastic attitude so as to inspire and motivate others to achieve and attain goals.

Customer Obsession

• Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
• Compiles and follows up on customer requests.

Critical Thinking & Innovative Action

• Achieves sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement.
• Recognizes strengths and identifies root cause of operational problems.
• Coaches the store staff to address and correct.
• Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues.
• Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.
• Implements initiatives that will change behaviors to produce results.
• Fosters an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with Signet SMs in the same mall or general vicinity.
• Demonstrates an ability to motivate, persuade, and influence the actions of others.

Employee Experience

• Demonstrates a commitment to the Company’s People First vision.
• Responsible for the selection and development of talent to drive store growth.
• Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
• Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors.
• Maintains open communication with team members and management, encouraging participation and idea sharing.
• Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.

Diversity, Equity And Inclusion

• Establishes a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
• Ensures all team members, guests and vendors are treated with respect and valued for their contribution.
• Demonstrates the ability to communicate, understand, and empathize with others.

Performance Excellence

• Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information.
• Maintains the neatness and cleanliness of the location to represent the banner.
• Complies with Company policies and practices.
• Conducts himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.
• Typical hours should aim for a five-day, 40-hour work week during non-peak hours. Hours will increase during peak selling periods.