Store Manager | University of Michigan: Westgate

About the role

Supervises and coordinates operations of retail store. Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting event world-wide. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail.

Responsibilities

• Oversee day-to-day operations of the store.
• Ensure the Total Customer Experience.
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Strong product knowledge. Communicate with Program Team to ensure availability of merchandise; maintain accurate inventory.
• Execute all company visual merchandising directives.
• Maintain appropriate level of store staff; hire, train, and evaluate personnel; promote or fire personnel.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Inform store employees on updated proper store operations and procedures.
• Schedule and assign employee hours.
• Monitor payroll and expenses daily to ensure budget is met.
• Aid Program Team in reviewing merchandising activities, determining additional needed sale promotions.
• Support and adhere to all company policies, procedures, and guidelines.
• Direct all store operations on additional days, including game days and special events.

Qualifications

• Three to five years industry experience required.
• Associates or four-year college degree in retail, business, management or related field, is preferred.
• Thorough knowledge of products.
• Knowledge of personnel scheduling and store operations.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Strong leadership skills, with excellent oral and written communication skills.
• Ability to manage multiple tasks and priorities and easily adapt to changing situations.
• Ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to motivate, develop and direct personnel.