Store Manager Unassigned

About the role

Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Completes accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.

Responsibilities

• Oversees the operation (front-end and pharmacy) of a Walgreen store under the direction of the Store Manager.
• Supports store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy.
• Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.
• Shadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members.
• Learns to maintain and react to the electronic surveillance system and ensures price accuracy, using reports and in-store price audits.
• Learns to analyze inventory trends and supervises inventory management.
• Verifies proper standard operating procedures are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front-end and pharmacy.
• Learns to supervise receiving, sticking, pricing, returning and transferring merchandise.
• Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
• Completes special assignments and other tasks as assigned, including assisting team members as needed.
• Learns to analyze financial & performance data for the store and pharmacy. Develops action plans to improve business results, including increasing sales and controlling costs.
• Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
• Reviews and analyzes asset protection data and develops action plans to reduce loss.
• Reviews daily performance indicators and weekly operational metrics. Prepares action plans to improve results to discuss with the Store Manager and District Manager.
• Analyzes pharmacy performance indicators and works with the Pharmacy Manager and/or Pharmacy Operations Manager to enhance the performance of the pharmacy.
• Works with Store Manager to understand key inventory metrics and processes.
• Leads new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.
• Learns all aspects of people management at Walgreens, including training/coaching on standard operating procedures.
• Learns how to effectively use Walgreens’ HR and people management systems to supervise team members.
• Supports Store Manager in leveraging the team’s strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.
• Shadows Store Manager and attends all critical communication sessions, e.g., one-on-one discussions, group meetings.
• Facilitates team member discussions around key operational and engagement metrics.

Requirements

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Must be fluent in reading, writing, and speaking English (Except in Puerto Rico).
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
• Willingness to accept assignment into a Store Manager position, if an assignment is offered.
• Willingness to transfer to other Walgreens retail assets located within the same hiring Area.

Qualifications

• Possesses a valid driver’s license.
• Must be able to pass a background check.
• Must be able to pass a drug test.
• Must be able to lift 50 pounds.
• Must be able to work in a fast-paced environment.

Skills

• Strong customer service skills.
• Ability to manage multiple tasks simultaneously.
• Excellent organizational and problem-solving skills.
• Proficient in Microsoft Office Suite.
• Knowledge of retail operations and compliance standards.

Benefits

The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. For more information on benefits, please visit this link.