Store Manager Unassigned

About the Role

Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Completes an accelerated development track to Store Manager within the specified timeframe as outlined in the learning plan. Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store and supports store operations by shadowing or assisting the Store Manager throughout the learning journey.

Training & Personal Development

• Complete a rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training, and on-the-job training.
• Fulfill assigned rotations and learning objectives by spending time in other stores in the area as assigned.
• Follow individual development plans offered by the District Manager.
• Participate in one-on-one conversations with Store Manager and District Manager to demonstrate permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.
• Seek self-development by monitoring own performance, setting high personal standards, and learning about retail, pharmacy, and management best practices.
• Learn and actively implement compliance standard operational procedures (SOPs) across front-end and pharmacy.
• Gain knowledge of all computer and technology systems and software.
• Obtain pharmacy technician registration/licensure as required by state law (and pursue PTCB certification, as required by state).

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer complaints in a timely manner and answer questions to ensure a positive customer experience.
• Model and share customer service best practices.
• Monitor customer service, provide coaching, training, and develop plans for improvements in both the front-end and pharmacy.
• Empower team members to find impactful resolutions for customers, seek solutions that exceed expectations, and build loyalty.
• Support the Store Manager in observing customer service trends, analyzing feedback, and improving service metrics.

Operations

• Shadow the Store Manager, gain experience, and demonstrate proficiency in supervising store operations and team members, including opening/closing shifts and delegating tasks.
• Demonstrate the ability to supervise merchandising tasks, including sets, resets, revisions, display tables, and promotional space using multiple discount pricing, signs, advertising, and seasonality.
• Support the Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems.
• Learn to maintain and react to the electronic surveillance system and ensure price accuracy using reports and in-store price audits.
• Analyze inventory trends and supervise inventory management, verifying adherence to standard operating procedures for receiving, counting, ordering, pricing, and returning.
• Supervise receiving, stocking, pricing, returning, and transferring merchandise.
• Ensure strict compliance with all applicable laws and regulations, including the sale of alcohol, tobacco, fresh food, and pharmacy products.
• Provide for the safety and well-being of team members and effectively utilize the Security Operations Center.
• Comply with all company policies and procedures and maintain respectful relationships with coworkers and business partners.
• Complete special assignments and other tasks as assigned, including assisting team members as needed.

Business Performance Management

• Learn to analyze financial and performance data for the store and pharmacy.
• Develop action plans to improve business results, including increasing sales and controlling costs.
• Identify sales opportunities to ensure the growth and performance of the store and pharmacy.
• Review and analyze asset protection data and develop action plans to reduce loss.
• Review daily performance indicators and weekly operational metrics, preparing action plans to improve results for discussion with the Store Manager and District Manager.
• Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to enhance pharmacy performance.

Business Planning

• Work with the Store Manager to understand key inventory metrics and processes.
• Learn how to grow front-end and pharmacy business through new initiatives directed by the Support Center, community outreach, and retail partnerships by planning, implementing, executing, and reviewing.

People & Performance Management

• Learn all aspects of people management at Walgreens, including training and coaching on standard operating procedures.
• Learn how to effectively use Walgreens’ HR and people management systems to supervise team members.
• Shadow the Store Manager in action planning and performance conversations, becoming familiar with performance management assessment criteria and metrics.
• Understand how to use discipline and performance improvement plans when necessary.
• Review and become knowledgeable about all company policies and local, state, and federal laws related to selection, recruitment, record retention, and training of team members.
• Support the Store Manager in leveraging the team’s strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes.

Communications

• Shadow the Store Manager and attend all critical communication sessions, such as one-on-one discussions and group meetings.
• Learn best practices for providing and receiving feedback, soliciting input, answering questions, and ensuring open communications between management and non-management team members.
• Assist the Store Manager and/or District Manager in planning and attending community events.
• Gain experience facilitating team member discussions around key operational and engagement metrics.

Requirements

• Bachelor’s degree and 3 years of retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
• Willingness to accept assignment into a Store Manager position if offered.
• Willingness to transfer to other Walgreens retail assets located within the same hiring area.

Preferred Qualifications

• PTCB Certification.
• Bachelor’s Degree.
• Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience.

Pay

The current salary range for this position is $24.04 per hour - $43.27 per hour. The actual hourly salary offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

Benefits

For information on benefits, visit jobs.walgreens.com/benefits.