Store Manager (Sur La Table)

Position Overview

As a Store Manager at Sur La Table, you play a key role in the success of the store by leading a high-performing retail team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service.

Key Responsibilities

• Leadership & Team Development

  • Recruit, develop and retain a high-performing team to meet the business needs.
  • Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
  • Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.

• Customer Experience & Brand Representation

  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
  • Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

• Sales & Business Performance

  • Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across retail operations.
  • Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
  • Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales.

• Operations & Compliance

  • Oversee daily store operations, ensuring compliance with company policies and procedures.
  • Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
  • Ensure store safety and cleanliness, addressing any maintenance needs promptly.
  • Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information.
  • Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
  • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.