Store Manager (Store 6993)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and driving sales through exceptional customer service and strategic management.

Responsibilities

• Manage and lead a multiunit store operation
• Provide and model best-in-class guest service
• Support the total shopping environment, including visual and operational elements
• Process guest purchases/return transactions accurately
• Promote GameStop’s guest benefits and initiatives
• Recruit, interview, hire, assess, develop, and retain high-performing associates
• Schedule store associates and ensure compliance with scheduling guidelines
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers
• Ensure store cleanliness, organization, and merchandise presentation
• Perform store inventory counts, fulfill Omni-Channel orders, and handle defectives/recalls
• Report injuries and maintain store records
• Work collaboratively with military personnel on military bases

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States
• At least 18 years of age
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• At least 1 year of retail management experience required; 3 years preferred
• Video game knowledge preferred

Key Job Skills and Abilities

• Genuine and individualized guest assistance
• Clear verbal and written communication skills
• Ability to work independently and as part of a team
• Leadership performance expectations
• Operate Point-of-Sale (POS) computer system
• Basic mathematics and alphabetizing skills
• Complete required paperwork properly
• Constructive management of pressure and adaptability to stressful situations
• Reliability and trustworthiness
• Able to work alone and stand for up to 12 hours per day