Store Manager (Store 5023)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and driving sales through exceptional customer service and product knowledge.

Responsibilities

• Manage and lead a multiunit store, ensuring prompt and courteous guest service
• Support the shopping environment, promoting GameStop’s guest benefits and fulfilling orders
• Recruit, hire, train, and retain associates, ensuring they understand policies and procedures
• Schedule and supervise staff, maintaining optimal guest service and meeting sales goals
• Perform inventory counts, stock merchandise, and handle defective items
• Ensure store cleanliness and safety, reporting incidents and injuries promptly
• Lead store team to exceed sales and profit targets, completing administrative duties

Qualifications

• Must be at least 18 years old and eligible to work in the US
• High school diploma or equivalent, with an associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred
• At least 1 year of retail management experience, and 3 years of retail sales, guest service, and/or management experience preferred
• Video game knowledge is preferred

Key Job Skills and Abilities

• Outgoing personality with strong people skills
• Genuine and individualized assistance to guests
• Clear verbal and written communication, both in person and on the phone
• Work independently and as part of a team
• Meet leadership performance expectations
• Operate Point-of-Sale (POS) computer system
• Basic mathematics and alphabetizing skills
• Complete required paperwork properly
• Constructive management of pressure and adaptability to stressful situations