Store Manager (Store 4283)

About the role

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, providing outstanding guest service experiences, and supporting the overall store environment to meet or exceed sales and profit goals.

This position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume, and may manage and lead in a multi-unit capacity.

Responsibilities

• Provide and model best-in-class guest service: greet guests promptly, respond to questions/concerns courteously, assist with video gaming needs, inform guests of promotions, recommend additional items, and thank guests for shopping at GameStop.
• Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
• Process guest purchases and returns accurately using the Point-of-Sale (POS) system, including handling cash and providing receipts.
• Respond to guest comments or questions in person or on the phone professionally.
• Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement store initiatives.
• Set guest service expectations, train associates on job responsibilities, and supervise tasks delegation.
• Schedule store associates according to guidelines, ensuring coverage for breaks and meals.
• Supervise staffing levels to maintain optimum guest service.
• Approve payroll, enter paid time off, and verify accurate payment for all hours worked.
• Provide timely feedback and recognition to associates regarding performance.
• Maintain a neat, clean, and organized store environment, including restrooms and fixtures.
• Fulfill and ship Omni-Channel orders daily.
• Perform store inventory counts, stock/restock merchandise, and ensure products are organized on the sales floor.
• Protect company assets through inventory control, loss prevention, and safety practices, including scam awareness.
• Lead the store team in meeting sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transactions in the POS system.
• Complete closeout paperwork and bank deposits accurately and daily.
• Verify shipments for discrepancies, conduct inventories, and report issues to the District Manager.
• Process defectives, recalls, and stock pulls accurately.
• Maintain awareness of associate and guest safety, addressing hazardous situations promptly.
• Maintain organized store records and ensure manuals are up to date.
• Form professional partnerships with military personnel on assigned bases (if applicable).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Proof of identity and eligibility to work legally in the United States.
• At least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work independently and lead a team to complete tasks in a timely manner.
• Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
• Operate Point-of-Sale (POS) computer system and perform basic mathematics and alphabetizing.
• Complete required paperwork accurately.
• Carry out instructions in written, oral, or diagram form and convey instructions to others.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.
• Manage pressure and adapt to stressful situations without impacting guest interactions.
• Reliable, trustworthy, and able to use good judgment.
• Ability to work alone and stand/move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise up to 30 lbs. from ground level to a minimum height of 4 feet.
• Working understanding of military ranks and insignia (if applicable to military base locations).

Pay

$22.00 - $30.00 per hour.