Store Manager (Store 2736)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and driving sales through exceptional customer service and strategic promotions.

Responsibilities

• Manage and lead a multiunit store, ensuring prompt and courteous guest service
• Support the shopping environment, promoting GameStop’s guest benefits and managing associates
• Process guest purchases and returns accurately, maintaining accurate records
• Recruit, train, and supervise associates, ensuring they meet performance standards
• Schedule and manage staff, ensuring optimal guest service and compliance with policies
• Oversee inventory management, ensuring accurate counts and proper labeling
• Ensure store cleanliness and organize merchandise, fulfilling customer orders
• Protect company assets through inventory control and loss prevention, reporting incidents promptly
• Lead the team in achieving sales and profit targets, adhering to company policies

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• At least 1 year of retail management experience, 3 years of retail sales or management experience preferred
• Video game knowledge preferred

Key Job Skills and Abilities

• Genuine and individualized guest service skills
• Clear verbal and written communication, both in person and on the phone
• Ability to work independently and as part of a team
• Leadership and problem-solving skills
• Basic math and organizational skills
• Reliability and trustworthiness