Store Manager (Store 2320 & 5425)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and driving sales through exceptional customer service and strategic management.

Responsibilities

• Manage and lead a multiunit store operation
• Model and provide best-in-class guest service
• Support the shopping environment and promote GameStop’s guest benefits
• Hire, train, and retain high-performing associates
• Schedule associates and ensure optimal guest service
• Supervise store operations and fulfill administrative duties
• Count, balance, and reconcile daily transactions
• Manage inventory and protect company assets
• Lead store team to meet sales and profit goals
• Work independently and as part of a team

Requirements

• Must be at least 18 years old
• High school diploma or equivalent
• Associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred
• At least 1 year of retail management experience
• At least 3 years of retail sales, guest service, and/or management experience preferred
• Video game knowledge preferred

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States
• Possess an outgoing personality with strong people skills
• Provide genuine and individualized assistance to every guest
• Demonstrate clear verbal and written communication and listening skills
• Operate Point-of-Sale (POS) computer system
• Complete required paperwork properly
• Carry out instructions and convey instructions to others
• Able to stand, move, bend, stoop, crouch, stretch, reach, climb, lift up to 30 lbs., and utilize fine and gross motor skills

Skills and Abilities

• Outgoing and welcoming personality
• Genuine and individualized assistance to guests
• Clear verbal and written communication
• Independent and team-oriented work ethic
• Leadership performance expectations
• Point-of-Sale (POS) computer system proficiency
• Basic mathematics and alphabetizing skills
• Complete required paperwork properly
• Convey instructions to others
• Execute financial tasks in strict accordance with company policy
• Adapt to stressful situations without impact on guest interactions
• Constructive management of pressure and problem-solving ability
• Reliability and trustworthiness
• Able to work alone