Store Manager - Seattle

About the role

Direct Tools Factory Outlet, a division of R&B Sales and Marketing, INC, is seeking a results-driven Store Manager to lead the Seattle Outlet Store. This position offers an opportunity to contribute to the success of a global industry leader while expanding leadership, business management, and retail operations skills.

Responsibilities

• Lead and develop the store team to deliver exceptional customer service and achieve sales and profitability goals.
• Oversee all daily store operations, including opening/closing procedures, cash handling, and adherence to company policies.
• Drive sales performance by monitoring key metrics, analyzing trends, and implementing strategies to maximize results.
• Manage staffing schedules, training, and performance evaluations to ensure a high-performing and engaged team.
• Maintain accurate inventory levels through regular cycle counts, audits, and effective loss prevention practices.
• Ensure visual merchandising standards are executed consistently to enhance the customer shopping experience.
• Resolve customer inquiries and concerns in a professional manner that builds loyalty and repeat business.
• Partner with district and corporate leadership to implement initiatives, promotions, and new product launches.
• Foster a culture of accountability, teamwork, and continuous improvement within the store environment.
• Ensure compliance with health, safety, and security standards to protect employees, customers, and company assets.

Requirements

• Must be at least 21 years of age or older.
• Eligible to work in the United States without sponsorship or restrictions.
• Minimum 5 years' retail supervisory/management experience, preferably in a high-volume or specialty retail environment.
• Bachelor’s degree in business, management, or related field preferred; equivalent experience considered.
• Knowledge of TTI brand products and/or retail power equipment industry preferred.
• Demonstrated ability to drive sales growth, control expenses, and improve profitability.
• Proven track record of developing, motivating, and retaining high-performing teams.
• Strong customer service mindset with conflict resolution skills and the ability to build lasting customer relationships.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); additional reporting/retail software a plus.
• Strong communication skills, both written and verbal, with the ability to influence and engage at all levels.
• Ability to travel for in-person training, meetings, and occasional support of other store locations.

Competencies and Skills

• Leadership presence with the ability to inspire, coach, and develop a diverse team.
• High level of business acumen with strong analytical and strategic thinking skills.
• Customer-focused mindset with a commitment to delivering exceptional in-store experiences.
• Flexibility and adaptability in managing shifting priorities and retail challenges.
• Strong organizational and problem-solving skills with the ability to plan, prioritize, and execute in a fast-paced environment.
• Effective product knowledge and presentation skills to showcase merchandise and drive sales.
• Initiative, accountability, and continuous improvement mindset to achieve results and enhance store operations.

Nature of Position Requirements

• Full-time, in-store presence required to lead daily operations and team performance.
• Ability to work a flexible retail schedule, including evenings, weekends, and holidays as business needs require.
• Ability to stand and move about the sales floor for extended periods of time.
• Capable of lifting and transporting packages and tools up to 50 lbs. (with assistance as needed).
• Able to reach overhead, climb ladders, and maneuver products and displays safely.
• Manual dexterity to assemble displays, handle small parts, and operate retail tools/equipment.
• Self-motivated, dependable, and collaborative with strong time management and planning skills.

Compensation and Benefits

• Non-Exempt Position (Overtime Eligible)
• Pay range: $24.00 and $26.44/hour equating to a Target Annual Salary of $50,000 - $55,000.
• Sales Contests and Incentives to Earn Additional Income (In Correlation with Business Needs/Focuses)
• Company Smart Phone and Computer
• Medical, Vision, and Dental Benefits Available
• Insurance Coverages Available such as Short-Term Disability, Long Term Disability, Basic Life Insurance, Basic AD&D, and more.
• 401K (Company Matches 50% up to 8% of Salary)
• Eligible for up to 11 Paid Holiday (Based on hire date)
• PTO – Accruals based on hire date. Earn up to 104 hours of PTO – 1st Year through 2nd Year.