Store Manager, Robert Graham - Phipps Plaza

About the role

The Store Manager at Robert Graham is responsible for providing support with the overall management of the store, staff, merchandise, and customer service. The position aims to promote a sales culture that builds productivity and passion for the brand, ensuring all internal and external customers receive exemplary service and a positive store/brand experience.

Responsibilities

• Meet or exceed sales goals
• Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff fluent in all aspects of product knowledge
• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Collaborate with the Area Manager and VP of Stores to identify marketing opportunities to support sales
• Work with the Retail Operations and Marketing teams to develop events/incentives that will continue to grow the customer base, with a particular emphasis on building the local market
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through utilizing their client books and client database
• Resolve all client problems and complaints quickly and effectively
• Absorb and empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Requirements

• 3-5 years of management experience within a fashion/luxury retail store environment
• Experience managing retail sales staffing and schedules
• Availability to work weekends, holidays, and be on call to cover store operational needs as required

Qualifications

• Sales and Goal-Oriented - Ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance
• Developmental and Training Skills - Ability to recognize and recruit talent, delegate responsibility, and work with staff and coach them to help them grow
• Performance Management Skills - Ability to take responsibility for own performance and the output of the team by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly
• Customer Focus - Dedication to meeting the expectations and requirements of internal and external customers; ability to establish and maintain effective relationships with customers and gain their trust and respect

Skills

• Proficiency in computer programs used by the Company including: Word, Excel, Outlook

Benefits

• Bonus and Commission Eligible Position
• Generous Employee Discount at Robert Graham

Pay

• Competitive Salaries

Schedule

• Flexible Hours

Robert Graham is an Equal Opportunity Employer