store manager - River North/Downtown, IL

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

• Create meaningful moments through exceptional customer service and team leadership
• Lead a dynamic team to achieve business goals while fostering a positive work environment
• Manage operations efficiently, ensuring smooth workflow and customer satisfaction
• Develop and implement strategies to enhance customer loyalty and retention
• Collaborate with cross-functional teams to drive innovation and growth

Requirements

• 3 years retail / customer service management experience or 4+ years of US Military service
• Strong organizational, interpersonal and problem-solving skills
• Entrepreneurial mentality with experience in a sales-focused environment
• Strong leadership skills and the ability to coach and mentor team members with professional maturity

Qualifications

• Minimum High School or GED Requirements
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Skills

• Customer service excellence
• Team leadership and coaching
• Operational efficiency and productivity
• Strategic planning and execution
• Problem-solving and decision-making

Benefits

• Medical, dental, vision, basic and supplemental life insurance
• Short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation
• Discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock)
• Incentivized emergency savings, financial well-being tools
• Upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Access to backup care and DACA reimbursement
• Compliance with state and local laws regarding employee leave benefits

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

The schedule for this role may vary, including early mornings, evenings, weekends, and holidays. Specific details will be provided during the hiring process.